Our Terms & Privacy
These are the terms and conditions on which we and our Brand Partners supply products to you. Please read these terms carefully before you submit your order.
1. INFORMATION ABOUT US AND HOW TO CONTACT US
We are Studio B Fashion Limited a company registered in England and Wales. Our company registration number is 10634402 and our registered office is at 8 Hassendean Road, London, SE3 8TS. Our registered VAT number is 270787573.
Products sold on our website are either owned by Studio B Fashion Limited or are sold on behalf of Brand Partners who operate on a ‘drop shipping’ model, in which case Studio B Fashion Limited acts as an Agent in the sale. Subsequently, you may receive goods separately as opposed to in one delivery.
You can contact us by writing to us at email@example.com. If we have to contact you, we will do so by writing to you at the email address or postal address you provided to us in your order. “Writing” or “written” in these terms, this includes emails.
2. OUR CONTRACT WITH YOU
Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. If we are unable to accept your order because the product is out of stock or because we have identified an error in the price or description of the product we will inform you and refund you.
The costs of delivery will be as displayed to you on our website. We and/or our Brand Partners will deliver goods to you as soon as reasonably possible. Please note if you order multiple items from multiple vendors they will arrive in separate packages, as each Brand Partner will be shipping directly from themselves to you (with the exception of Rixo, Karen Mabon, Gestuz and Baum und Pferdgarten, which will be shipping directly from Studio B).
If the supply of the products is delayed by an event outside our or our Brand Partners’ control then we will contact you as soon as possible to let you know and you may cancel the order and receive a refund.
Please note the 1 Week and 2 Week Lead Time tags for selected made to order handcrafted products. Please also note the 1 Week and 2 Week Delivery Lead Time tags on certain products, you may see this from time to time if a Brand Partner is away and will not be shipping orders for a slightly delayed period. Once the Brand Partner has resumed normal service these tags will be removed.
If no one is available at your address to take delivery the courier will leave you a note informing you of how to collect the products from a local depot. If after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs.
The goods will be your responsibility from the time we deliver the product.
4. HOW TO RETURN GOODS IF THERE IS A PROBLEM OR YOU CHANGE YOUR MIND
With exception to [made to order jewellery from Jessie Harris, personalised monogrammed products from Anna Walker, all earrings, and all lingerie and swimwear where the hygiene strip has been removed] you have a legal right to change your mind within 14 days and receive a full refund for the goods. Postage fees will not be refunded.
Within 14 days of receiving your order (if the goods are received in multiple deliveries the 14 days commences from the date the last goods are received) you must return the goods to the relevant vendor which will be made clear to you on order and delivery (e.g. if your order is received in two deliveries, one from us and one from a Brand Partner, you will be required to return the goods in two separate parcels to two separate addresses).
We, or our Brand Partners, cannot be held responsible for any goods which go missing on return, subsequently you are strongly recommended to insure the goods adequately and use a tracked insured postage service. You will be responsible for returning the goods at your own expense. Only where the goods are damaged on arrival, will we, or the relevant Brand Partner(s), pay the costs of returning the goods.
We will refund you the price you paid for the products excluding delivery costs, by the method you used for payment. However, we may make deductions from the price, if the value of the goods has decreased by you handling the goods in a way which would not be permitted in a shop (i.e. if there is any form of damage and/or signs of wear).
We will make any refunds due to you within 14 days from the day on which we receive the product back from you. If an order is cancelled because (i) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed or (ii) there is a risk that supply of the products may be significantly delayed because of events outside our control, we will refund you in full for any products which have not been provided.
5. OUR RIGHTS TO CANCEL THE ORDER
We may write to you to let you know that we are going to cancel the order and will refund any sums you have paid in advance for products which will not be provided.
6. PRICE AND PAYMENT
The price of the goods (which includes VAT) will be the price indicated on the order pages when you placed your order. Where additional taxes apply due to customers being based outside of the EU, the customer will be responsible for such taxes.
It is possible that, despite our best efforts, some of the products we sell may be incorrectly priced. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as mispricing, we may cancel the order require the return of any goods provided to you and refund you any sums you have paid.
7. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes the right to receive products which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and for defective products under the Consumer Protection Act 1987.
8. HOW WE MAY USE YOUR PERSONAL INFORMATION
We will use the personal information you provide to us: (a) to supply the products to you; (b) to process your payment for the products; and (c) if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us. We will only give your personal information to other third parties where by law we are required to do so. If you have consented to receiving marketing and promotional material you may freely withdraw this consent at any time by clicking unsubscribe on a newsletter or by emailing us from the contact us page.
9. OTHER IMPORTANT TERMS
If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.