DELIVERY - BRAND PARTNERS & STUDIO B OWN BRANDS
Studio B operates as a platform as a mix of wholesale brands that we own stock of and keep in house, and of independent brands as a partner. Partner brands deliver direct from themselves to you.
Studio B keeps stock and ships directly the following brands: Sleeper, Faithfull The Brand, Wald Berlin, Wilhelmina Garcia, Le Specs, Resume, Hofmann, Stine Goya, Baum und Pferdgarten, Gestuz, and Munthe.
Studio B in house brands mentioned above are shipped directly from Studio B and delivery is always with DPD next day delivery for UK customers. Charged at £4.50 which covers standard delivery, we cover the extra cost to ensure you have next day delivery.
You may notice some products have a Pre Order delivery time mentioned in the product description, please note this information. Any Pre Order items will be sent as soon as the delivery arrives.
Delivery Time Tags
You may notice tags of ‘1 Week Delivery Time’ or ‘2 Week Delivery Time’ on certain products from time to time, this is if a Brand Partner is away and will not be shipping orders for a slightly delayed period. Once the Brand Partner has resumed normal service these tags will be removed.
Lead Time Tags - Made to Order Products
Made to order products are all given Lead Time tags, you may notice on certain products tags or descriptions of ‘1 Week Lead Time’ or ‘2 Week Lead Time’. This is as the brand will be especially handcrafting your order and needs to allow time to make each item to order. The lead time may vary, so please allow a couple of days flexibility. Do not hesitate to contact us if you have been waiting longer than expected.
The costs of delivery will be as displayed to you at the checkout. We and/or our Brand Partners will deliver goods to you as soon as reasonably possible and endeavour to ship the next day after the order is placed. Brands shipped direct from Studio B will always be sent with DPD next day delivery.
Please note if you order multiple items from multiple vendors they may arrive in separate packages, as each Brand Partner will be shipping directly from themselves to you (with the exception of our in house brands listed above).
If the supply of the products is delayed by an event outside our or our Brand Partners’ control then we will contact you as soon as possible to let you know and you may cancel the order and receive a refund.
If no one is available at your address to take delivery the courier will leave you a note informing you of how to collect the products from a local depot. If after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. The goods will be your responsibility from the time we deliver the product.
RETURNS - BRAND PARTNERS & STUDIO B OWN BRANDS
Studio B offers a returns period, on their own bought brands, of within 14 days from receipt of your order. This covers the following brands: Sleeper, Faithfull The Brand, Wald Berlin, Wilhelmina Garcia, Anni Lu, Karen Mabon, Le Specs, Resume, Hofmann, Stine Goya, Baum und Pferdgarten, Gestuz, Munthe, Stella Nova, Toit Volant and April meets October.
*Items ordered in as a special request that aren't available online are none refundable.
*Pre Orders on Sleeper items have a returns period of 7 days due to high demand.
Most of our Brand Partners (brands not listed above as own bought brands) offer the same returns period but please note the individual returns information in each product description.
The following items are non-refundable: special request items that have been ordered in and aren't stocked online, made to order jewellery, all earrings (due to hygiene regulations), and all lingerie and swimwear where the hygiene strip has been removed.
HOW TO RETURN
To return part of, or an order in full, please contact us at firstname.lastname@example.org.
Please state your order number, the item(s) wishing to return and your reason for returning. Upon contacting us to process your return we will send you the correct returns address. Returns costs and arrival are at your full responsibility. We cannot be held responsible for any goods which go missing on return, subsequently you are strongly recommended to insure the goods adequately and use a tracked, signed for and insured postage service.
If you wish to exchange an item, please contact us to process your return/exchange. For exchanges we will remove the postage fee from your new order to cover the cost of you sending back to exchange.
With exception to none-refundable items (mentioned above) you have the right to change your mind within 14 days and receive a full refund for the goods. Postage fees will not be refunded.
Within 14 days of receiving your order (if the goods are received in multiple deliveries the 14 days commences from the date the last goods are received) you must have notified us of your return via email and have sent the goods back.
You will be responsible for returning the goods at your own expense. Only where the goods are damaged on arrival, will we, or the relevant Brand Partner(s), pay the costs of returning the goods.
We will refund you the price you paid for the products excluding delivery costs, by the method you used for payment. However, we may make deductions from the price if the value of the goods has decreased by your handling of the goods (i.e. if there is any form of damage and/or signs of wear).
We will make any refunds due to you within 5 days from the day on which we receive the product back from you.
If an order is cancelled because (i) we have told you about an error in the price or description of the product and you no longer wish to proceed or (ii) there is a risk that supply of the products may be significantly delayed because of events outside our control, we will refund you in full for any products which have not been provided.